Domestic Annual Preventative Maintenance Charges & Changes 2021/2022
A Matter of Security service and maintenance costs have remained the same since 2019, but following a rise in supplier costs including charges from suppliers including alarm receiving centres and cloud based service we have had to make a decision to increase our annual maintenance charges.
Please see below our categories for commercial and domestic preventative maintenance.
For more information regarding security system maintenance please contact our team.
Domestic Audible or Bells Only Systems
Customers who are classified an bells only or audible only alarm systems currently paying £89.00 + VAT per year will have a £10.00 increase to their annual servicing charge. From 1st November 2021 all bells only or audible only systems will be charged £99.00 + VAT for their annual preventative maintenance.
Mayflower alarm customers currently paying £75.00 + VAT will also have their alarm system service charge increased to £99.00 + VAT from the 1st November 2021 also.
Cloud Based Alarm Systems
Customers whose alarm systems are connected to our cloud based services including Home-control and ProControl systems currently paying £149.00 + VAT will have a £10.00 increase on their service charges. From 1st November 2021 all cloud based alarm systems will be charged £159.00 + VAT for their annual preventative maintenance.
This will include you annual subscription to the smart device APP’s.
Domestic Fully Monitored Alarm Systems
Customers whose alarm systems are connected to our 24 hour monitoring station and classified as ‘fully monitored’ connect through various different communications modules. These can be with various different modules. Our alarm receiving centre have increased their communication costs.
Customers on single path communication devices including CSL digicom and CSL digiair currently paying £240.00 + VAT. From 1st November 2021 all single path systems will be charged £270.00 + VAT.
Customers on dual path communication including CSL Dualcom and CSL IP systems currently paying £360.00 + VAT. From 1st November 2021 all dual path systems will be charged £400.00 + VAT
Domestic CCTV System
There will be an annual increase of £20.00 + VAT from £130.00 + VAT to £150.00 + VAT for domestic customers whose CCTV systems are connected to our secure cloud based server allowing remote access .
Our preventive maintenance visit still includes all off the added benefits including firmware upgrades to ensure that the equipment is kept up to date with the fast pace changes of your iPhone and Android devices.
Domestic Gate Servicing
The annual service cost from 1st November 2021 will increase to £??? + VAT